Returns + Exchanges
We want you to feel confident in every GHILT purchase. If something isn’t quite right, you can return or exchange items easily — exclusively within the UK.
Return Eligibility
- Returns or exchanges must be requested within 28 days of the delivery date.
- Items must be in original condition — unworn, unwashed, unaltered, with tags attached and original packaging.
- Items that don’t meet these requirements will not be accepted and will be returned to you at your cost.
- Please include your packing slip to help us process your return promptly.
Returns & Exchange Policy
| Timing | Refunds | Exchanges |
|---|---|---|
| Within 14 days | Free | Free |
| Day 15–28 | £3 fee deducted | Free |
| After 28 days | Not accepted | Not accepted |
If you request a refund between day 15 and 28, a £3 fee will be deducted. All exchanges remain free within the 28-day window.
Non-Returnable Items
- Worn, washed, stained or damaged items
- Items without original tags or packaging
- Gift cards
- Final sale or clearance items
If your item arrives faulty or incorrect, please email us within 48 hours of delivery at orders@ghilt.com.
How to Return or Exchange
Returns and exchanges are available to customers within the UK only.
To start your return or exchange, visit our Returns Portal:
- A prepaid UK shipping label will be provided by email.
- Refunds are processed once the return is received and approved.
- Please allow up to 10 working days for funds to reach your account.
Additional Information
- If a delivery is refused or returned to us, we will refund the order minus shipping and handling costs.
- Need to cancel an order? Contact us before it ships.
- If your order shows as delivered but hasn’t arrived, email orders@ghilt.com and we’ll assist you.