Privacy policy

Last updated: May 2026

GHILT Limited (“GHILT”, “we”, “our” or “us”) is committed to protecting your privacy and handling your personal information transparently and responsibly.

This Privacy Policy explains how we collect, use and protect your information when you visit our website, place an order, subscribe to marketing communications or otherwise interact with GHILT.

We may collect personal information including your name, email address, billing and delivery address, phone number, payment details, order history and information relating to your interaction with our website. We use this information to process orders, provide customer support, improve our website and services, personalise your experience and, where you have chosen to opt in, send marketing communications.

Our website may use cookies, analytics tools and similar technologies to improve functionality, understand website performance and support marketing activity. This may include services provided by Shopify and selected third-party platforms such as payment providers, analytics providers and advertising partners. By continuing to use our website, you consent to the use of cookies where permitted by applicable law. You can manage cookie preferences through your browser settings.

If you are located in the United Kingdom or European Economic Area (EEA), you have rights under applicable data protection laws, including the UK GDPR and EU GDPR. These rights include the right to request access to the personal information we hold about you, request correction or deletion of your information, object to certain processing activities or withdraw consent for marketing communications at any time.

We only collect and process personal information where we have a lawful basis to do so, including fulfilling customer orders, complying with legal obligations, pursuing legitimate business interests or where consent has been provided.

If you would like to exercise your privacy rights or have any questions regarding this Privacy Policy, please contact:

GHILT Limited
282 Leigh Road
Leigh-on-Sea
SS9 1BW
United Kingdom

Email: hello@ghilt.com

GHILT Limited operates this store and website, including all related information, content, features, tools, products and services, in order to provide you with a seamless shopping experience (the "Services"). This store is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

You can unsubscribe from marketing communications at any time using the unsubscribe link included in our emails or by contacting hello@ghilt.com.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, depending on how you interact with the Services and as permitted or required by applicable law:

  • Contact details, including your name, address, billing address, shipping address, phone number and email address.
  • Financial information, including payment card information, transaction details, payment confirmation and other payment details.
  • Account information, including your username, password, preferences and settings.
  • Transaction information, including items you view, add to your cart, purchase, return, exchange or cancel.
  • Communications with us, including information you provide when contacting customer support.
  • Device information, including your device, browser, IP address and other unique identifiers.
  • Usage information, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us or otherwise provide us with your personal information.
  • Automatically through the Services, including from your device when you use our website and through cookies and similar technologies.
  • From our service providers, including technology, payment, delivery, fulfilment, analytics and customer support providers.
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us, we may use personal information for the following purposes:

  • Provide, tailor and improve the Services. We use your personal information to process payments, fulfil orders, arrange shipping, manage returns and exchanges, maintain your account, remember preferences and improve your shopping experience.
  • Marketing and advertising. We may use your personal information to send marketing communications and show you relevant advertising, subject to your rights and choices.
  • Security and fraud prevention. We use your personal information to provide a secure shopping experience, detect fraud and protect our Services.
  • Communicating with you. We use your personal information to provide customer support and respond to enquiries.
  • Legal reasons. We use your personal information to comply with applicable law, respond to valid legal process and enforce our terms and policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors and other third parties who perform services on our behalf, such as payment processing, data analytics, customer support, cloud storage, fulfilment and shipping.
  • With business and marketing partners to provide marketing services and advertising, subject to your rights and choices.
  • When you direct us, request us or otherwise consent to our disclosure of certain information to third parties.
  • With our affiliates or otherwise within our corporate group.
  • In connection with a business transaction, legal obligation, dispute, investigation or enforcement of our terms and policies.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Information you submit to the Services may be transmitted to and shared with Shopify and third parties that may be located in countries other than where you reside. To learn more about how Shopify uses personal information, you can visit the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Third Party Websites and Links

The Services may provide links to websites or online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and terms. We are not responsible for the privacy, security, accuracy or reliability of third-party websites.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with personal information, please contact us using the details below to request deletion.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee perfect security. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on factors such as whether we need the information to provide the Services, maintain your account, comply with legal obligations, resolve disputes or enforce contracts and policies.

Your Rights and Choices

Depending on where you live, you may have rights in relation to your personal information, including the right to access, delete, correct or receive a copy of certain personal information we hold about you.

You may also opt out of promotional emails at any time by using the unsubscribe option shown in our emails. If you opt out, we may still send non-promotional emails, such as those relating to your orders or account.

If you reside in the UK or European Economic Area, you may also have the right to object to or restrict processing, and to withdraw consent where processing is based on consent.

You may exercise any of these rights by contacting us using the contact details below. We may need to verify your identity before processing your request.

Complaints

If you have complaints about how we process your personal information, please contact us using the details below. Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.

International Transfers

We may transfer, store and process your personal information outside the country you live in. Where required, we rely on recognised transfer mechanisms such as Standard Contractual Clauses or equivalent safeguards.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal or regulatory reasons. We will post the revised Privacy Policy on this website and update the "Last updated" date.

Contact

If you have any questions about this Privacy Policy or would like to exercise your rights, please contact us at:

GHILT Limited
282 Leigh Road
Leigh-on-Sea
SS9 1BW
United Kingdom

Email: hello@ghilt.com